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Maria Bates Nutrition Privacy Policy

  

Our contact details:

Name: Maria Bates

Address: Ananda Clinic, 231 Hadlow Road, Tonbridge. Kent.

Phone Number: 07790 398219

E-mail: hello@mariabatesnutrition.com

1. WHAT WE DO.

MARIA BATES NUTRITION provides nutritional therapy services to clients to improve their health through diet and lifestyle interventions. We focus on preventative healthcare, the optimisation of physical and mental health consultations, dietary and lifestyle analysis and biochemical testing, we aim to understand the underlying causes of your health issues which we will seek to address through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle advice.

2. HOW WE OBTAIN YOUR PERSONAL DATA

Information provided by you – you provide us with your personal data in the following ways:

  • By completing a nutritional therapy questionnaire

  • During a nutritional consultation

  • Through email, over the telephone or by post

  • By taking online payment

      This may include the following information:

  • Basic details such as name, address, contact details.

  • Details of contact we have had with you such as referrals and appointment requests.

  • Health information including your previous medical history, dietary, lifestyle, supplements and medicine details, biochemical test results, clinic notes and health improvement plans.

  • GP contact information

  • Bank details

We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.

Following completion of your healthcare we retain your personal data for the period defined by our professional association ANP and registrant body, GNC. This enables us to process any complaint you make in case the legal basis of our holding your personal data is for contract administration.

Information we get from other sources

We may obtain sensitive medical information in the form of test results from biomedical testing companies. We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.

We may obtain sensitive information from other healthcare providers. The provision of this information is subject to you giving us your express consent if we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.

 

3. HOW WE USE YOUR PERSONAL DATA

 

We act as a data controller for use of your personal data to provide direct healthcare we also act as a controller and processor in regards to the processing of your data from third parties such as testing companies and other healthcare providers. We act as a data controller and processor in regard to the processing of online payments.

 

We undertake at all time to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.

 

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent serious crime also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would subject to you giving us your express consent.

 

4. DO YOU SHARE MY INFORMATION WITH OTHER ORGANISATIONS?

 

We will keep information about you confidential. We will only disclose your information with other third parties with your consent with the exception of the following categories of third parties:

 

  • Our registration body GNC and our professional association ANP for the processing of a complaint made by you

  • Any contractors and advisors that provide a service to us or act as agents on the understanding that they keep the information confidential.

  • Anyone to whom we may transfer our rights and duties under any agreement we have with you

  • Any legal or crime prevention agencies and/or to satisfy any regulatory request (e.g., GNC if we have a duty to do so or if the law allows us to do so)

We may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare we will not include any sensitive information.

We will seek your express consent before sharing your information with your GP or other healthcare providers. However if we believe you life is in danger then we may pass your information onto the appropriate authority (such as the police, social services in the cases of a child or vulnerable adult) using the legal basis of vital interests.

We may share your case history in an anonymised form with our peers for the purpose of professional development. This may be at clinical supervision meetings, conferences, online forums and through publishing in medical journals, trade magazine or online professional sites. We will seek your express explicit consent before processing your data in this way.

5. WHAT ARE YOUR RIGHTS?

 

Every individual has the right to access your data. You must make a subject access request in writing to hello@mariabatesnutrition.com. Under special circumstances, some information may be withheld. We shall respond in 20 working days from the point of receiving the request and all the necessary information from you. Our response will include the details of the personal data we are holding on you including:

 

  • Sources from which we acquired the information

  • The purpose of processing the information

  • Persons or entities with whom we are sharing the information.

You have the right, subject to exemptions, to ask to:

  • Have your information deleted

  • Have your information corrected or updated where it is no longer accurate

  • Ask us to stop processing information where we are not required to so by law or in accordance with the ANP and GNC guidelines.

  • Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hinderance from us.

  • Object at time to the processing of personal data concerning you.

We do not carry out any automated processing, which may lead to automated decision based on your personal data.

If you would like to invoke any of the above rights then please write to the Data Controller at hello@mariabatesnutrition.com

 

6. WHAT SAFEQUARDS ARE IN PLACE TO ENSURE DATA THAT IDENTIFIES ME IS SECURE?

 

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

 

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only share for the purpose of providing of direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

 

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it) We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

 

We are a member of the Information Commissioners Office (ICO). The ICO is the UKs independent authority for upholding information rights and promoting data protection and can be contacted at https://ico.org.uk/

 

7. HOW LONG DO YOU HOLD CONFIDENTIAL INFORMATION FOR?

 

All records held by Maria Bates Nutrition will be kept for the duration specified by guidance from our professional association ANP.

 

8. WEBSITE TECHNICAL DETAILS

 

We do use electronic forms on our website making use of an available “forms module” which has a number of built in features to help ensure privacy we also aim to use secure forms where appropriate.

In compliance with EU legislation, the following table lists the use of cookies on this website:

 

Cookie Policy

When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

We use website cookies to improve user experience of our website by enabling our website to 'remember' users, either for the duration of their visit - using a 'session cookie' - or for repeat visits - using a 'persistent cookie'.

For further details about the situations when information about you might be shared please see the Information Commissioner’s website at https://ico.org.uk/your-data-matters/

Cookies are small. We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as the visitor.

Advanced areas of this site may use cookies to store your presentation preferences in a purely technical fashion with no individually identifiable information. Note also our statement on analytics software below – as analytics software also uses cookies to function.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

 

9. ANALYTICS

 

Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website.

 

10. COMPLAINTS

 

If you have a complaint regarding the use of your personal data then please contact us by emailing us at hello@mariabatesnutrition.com and we will do our best to help you.

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